nurtur Insights

From guesswork to growth

Nurtur Insights brings together data intelligence, customer journey tracking, and mystery shopping to give estate agents a clear, actionable understanding of their performance.

Powered by

Trusted by 100’s of property professionals

Data-driven decisions made simple

Track the full customer journey from first click to final conversion. With a complete view of what’s working and what’s not, you can optimise campaigns, improve service, and drive better results.

Performance analysis by market leaders

• Assess team performance through real customer interactions
• Review historical engagement to spot service gaps
• Track local market movements to stay competitive

MYSTERY SHOPPING

Mystery Shopping that reveals the truth

Powered by KnowYourMarket, our Mystery Shopping services use real-world property sector scenarios to give you honest, specific feedback on your customer experience. Identify where teams shine and where there’s room to improve.

Loved by business leaders across the globe

"Know Your Market don't just help us deliver the best customer experience, with the highest quality managed live chat on our website 24/7, their mystery shopping also enables us to design the best customer experiences by identifying areas for improvement, and motivating our teams to even higher standards of excellence"

"Know Your Market Mystery Shopping has enabled us to have a clear insight into how our teams are performing and celebrate what we do well and help identify key areas for further training and development to increase our customer offering even further. It has without question helped us deliver focus to allow us continuous improvements within the business to benefit our team and our customers."

"Residential Development Sales were extremely pleased with the high standard by which you conducted the mystery shop in November. Where there were queries from various offices, you dealt with these by return and could not have been more helpful. Thank you so much for all your hard work and we will not hesitate to use your services again."

Nurtur

The engine powering your marketing

We are transforming how estate agents generate, nurture and convert leads.