The Customer Success Administrator plays a key support role in ensuring smooth customer service and administrative operations. This position is responsible for handling customer enquiries, processing orders, maintaining records, and supporting the wider team with day-to-day administrative tasks.
The ideal candidate will be organised, friendly, and proactive, with a strong attention to detail and a customer-first attitude.
Key Responsibilities:
Customer Support & Service
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Respond to customer enquiries via phone, email, and chat in a timely and professional mannerProvide accurate product/service information and resolve customer queriesMaintain excellent customer relationships through clear and friendly communicationAssist with handling complaints or issues, escalating where necessaryAdministration & Data Management
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Input and manage customer data and correspondence in the CRM or relevant systemsProcess orders, returns, and invoices accurately and efficientlyMaintain and update internal records, reports, and filesSupport the team with administrative tasks including document preparation, filing, and scanningTeam & Operational Support
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Liaise with other departments (e.g. sales, accounts, logistics) to support customer needsHelp coordinate internal communications related to customer feedback or updatesContribute to continuous improvement of customer service processes
Key Skills & Attributes:-
Strong written and verbal communication skillsHigh attention to detail and accuracyCustomer-focused with a helpful and positive attitudeGood time management and ability to prioritise workloadConfident using Microsoft Office (Word, Excel, Outlook); experience with CRM or order systems is a plusAble to work both independently and as part of a team
Qualifications & Experience:-
Previous experience in a customer service or administrative role preferredGCSEs (or equivalent) in English and Maths required; further qualifications in business admin or customer service are an advantageTraining will be provided for the right candidate
