The Nurtur Ltd is a diverse group of businesses brought together based on holistically delivering maximum potential growth to Estate and Letting Agents.
One of our brands Know Your Market which is an expert provider of mystery shopping, market research and customer feedback to companies who work in a range of different sectors and are recruiting for an Administration Assistant (Insights Support) to join their team.
Responsibilities
- Reporting to the Head of KnowYourMarket. Ensure that 100% of mystery shops are completed and with the client by the agreed target day.
- Successfully allocate all mystery shops to mystery shoppers on our database within the monthly targets set.
- Liaise with mystery shoppers daily to ensure project delivery for our clients.
- Occasionally communicate with clients directly on their programmes and any queries they may have around mystery shop delivery.
- Ensuring that all incoming items from clients about their mystery shopping programmes are resolved or escalated in a professional and timely manner.
- Complete and validate mystery shops.
- Taking ownership for any customer contact that requires action which has been passed on to you, including providing clear messages to other team members as required.
- Undertaking the effective implementation of all new customers through their project creation on our software platform.
- Being proactive when it comes to the product we offer and work with the Head of Department to improve efficiency on the delivery of client programmes.
- Complete calls on behalf of our clients for the customer satisfaction surveys.
About you
- Exceptional Customer Service: A strong commitment to providing exceptional customer service with the customer at the heart of everything you do.
- A keen eye for detail
- IT Literacy: Comfortable with IT tools and systems, demonstrating a technical mindset and good IT literacy.
- Commercial Awareness: Understanding the business’s commercial goals and aligning customer service efforts accordingly.
- Organisational Skills: Strong organisational and prioritisation skills to manage workload effectively.
- A strong sense of accountability; seeing tasks through to completion.
This role is part time, working minimum of 3 days/week.
Working hours are 9:00am – 5.30pm Hybrid working will be available after probation.
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